Refund policy

Return Policy
At TUROLUX, we want you to be completely happy with your purchase. We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

How to start a return
To start a return, contact us at supportclient@turolux.com. Returns must be sent to the following address:

TUROLUX Returns
644 Silver Lake Scotchtown Road, Apt 17C
Middletown, NY 10941
United States

If your return is accepted, we’ll send you a prepaid return shipping label at no cost to you, along with instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us with any return question at supportclient@turolux.com.

Damages and issues
Please inspect your order upon reception. If the item is defective, damaged, or if you receive the wrong item, contact us within 48 hours of delivery at supportclient@turolux.com and include clear photos of the item, its packaging, and the shipping label. We’ll evaluate the issue and make it right with a replacement or a refund.

Warranty
All products are covered by a 30-day warranty against manufacturing defects, starting from the delivery date.

Exchanges
The fastest way to get what you want is to return the item you have and, once the return is accepted, place a separate order for the new item.

European Union and United Kingdom: 14-day cooling-off period
Notwithstanding the above, if your order is shipped to the European Union or the United Kingdom, you have the right to cancel or return your order within 14 days of receiving it, for any reason and without justification. Your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase. Our free return label applies to these returns as well.

Refunds
We will notify you once we’ve received and inspected your return, and let you know whether the refund was approved. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund.

If more than 15 business days have passed since we approved your return, please contact us at supportclient@turolux.com.