Shipping policy
Shipping Policy
Thank you for shopping with TUROLUX. This Shipping Policy explains how we process and deliver your orders. By placing an order, you agree to the terms below, which form part of our .
Where we ship
We ship to the United States, the European Union and the United Kingdom. If your country is not available at checkout, please contact us at .
Order processing time
Orders are processed within 1 to 3 business days after your order is accepted and payment is confirmed. Business days are Monday to Friday, excluding public holidays. Orders placed on weekends or holidays are processed on the next business day.
Delivery time
The estimated total delivery time, including processing, is 5 to 10 business days from the date you place your order.
Delivery times are estimates only and are not guaranteed. Delays can occur because of carrier issues, customs processing, severe weather, high order volumes (such as holiday periods), or other events outside our control.
Shipping costs
Free shipping on all orders, to the United States, the European Union and the United Kingdom. No minimum purchase is required. Free shipping does not include any import duties, VAT or customs fees that may apply to your destination (see below).
Returns are free as well. See our .
Order tracking
Once your order has shipped, you will receive a confirmation email with a tracking number and a link to follow your package. Tracking information can take 24 to 48 hours to update after dispatch. If you have not received a tracking email within 4 business days of placing your order, please check your spam folder and then contact us.
Customs, duties and taxes
Orders shipped to the European Union and the United Kingdom may be subject to import duties, VAT or customs fees, depending on your country's rules and the value of your order. Where these charges are collected at checkout, they will be shown before you pay. Where they are not, they are the responsibility of the recipient and are payable to the carrier or customs authority on delivery. We do not control these charges and cannot predict their amount.
Shipping address
Please make sure your shipping address is complete and correct before you place your order. We are not responsible for orders delivered to an incorrect or incomplete address entered at checkout. If you need to change your address, contact us at as soon as possible. We can only change it if the order has not yet shipped.
If a package is returned to us because of an incorrect address or because it was not collected, we will contact you to arrange reshipment. Additional shipping costs may apply.
Delayed, lost or damaged packages
- Delayed package: if your order has not arrived after 10 business days from the date you placed it, please contact us at with your order number and we will investigate with the carrier.
- Lost package: if the carrier confirms your package is lost, we will send a replacement or issue a full refund.
- Damaged or wrong item: please inspect your order on arrival. If the item is damaged, defective or incorrect, contact us within 48 hours of delivery with clear photos of the item, its packaging and the shipping label, as described in our .
Multiple items
Items in the same order may be shipped separately and may arrive on different days. You will receive a tracking number for each shipment.
Contact us
If you have any question about your delivery, please contact us:
TUROLUX, operated by TUROLUX LLC +1 (845) 907-3595 644 Silver Lake Scotchtown Road, Apt 17C Middletown, NY 10941 United States